Frequently Asked Questions

Please review some of the most frequently asked questions our support team gets asked. If you have any additional questions, please contact our support team.

Is this a subscription based membership?

No! All of our prep courses are a one-time payment. Once you purchase your prep course, you will NEVER be charged again.

Your course will be good from the time that you purchase it until the set expiration date.

After the stated time, your course will expire. If you would like to access your course again, you will need to purchase the prep course again. Our Wonderlic prep course is the exception as users will have access for LIFE.

You will never be charged again by us. There is no need to cancel anything.

What is your refund policy?

We offer a 100% pass guarantee. If you use one of our prep courses, and fail your exam, we will issue a 100% refund. Users must submit proof of their exam failure (PDF or screenshot). Users must have scored at least 80% on all BoostPrep exams to qualify for this opportunity.

Users who are having technical issues are encouraged to reach out to our support team to fix these issues. Refunds because of technical issues will be granted on a case by case basis.

Users who are issued refunds may need to wait 3-5 business days for the charge to be removed from their credit card/bank statement. This is a credit card/bank issue and is out of our control.

We offer a 100% money-back guarantee for the Wonderlic exam since the exam is not pass/fail. If you are dissatisfied with our Wonderlic course for any reason, you may request a refund of money paid to us within 30 days of purchase. Please contact us for more information.

What is included in your prep courses?

Our prep courses include lecture materials that cover every topic that will be tested on your exam. The lecture materials consist of written material that are in study guide format. Students will learn key topics, review their knowledge with quizzes, and test their knowledge with full-length practice exams.

Our full-length practice exams are the best way to prepare for the actual exam. The questions are written in the same format as the actual exam questions and the exams are timed to help you prepare.

Our prep courses were designed and crafted by experts in their respective fields and are always being updated based on changes made to the actual exam.

Do I need to cancel my account?

No! Since our courses are a one-time payment, there is no need to cancel your account when you complete your studies. After your courses expire you will never be charged again.

Our Wonderlic course is good for LIFE, so you will always have access to it. No need to cancel it.

How do I create an account?

In order to create an account, you will need to sign up for a prep course. Once you sign up and purchase a prep course, you will be asked to create an account. This username and password will be used to sign in and access your prep course materials.

You can view our different prep courses by clicking this link.

Where do I sign in to my account?

After you purchase your course, you can sign in by clicking the “My Account” button in the top right corner. You can also visit the My Account page.